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PC Screen-Based Call Processing
Tone Commander 6210 and 6220 ISDN Telephones with the Model 6001TA Terminal Adapter add-on base can be controlled by a TAPI-compliant Windows computer application program. The Terminal Adapter provides a serial port for connection to a PC.

Using any standard Windows TAPI-compliant application, you can access ISDN Centrex features for call management and caller identification. TAPI features update automatically when the phone configuration changes.

Many applications are supported, including AG Communications Systems ClientCare, Microsoft Outlook, Outlook Express, and Windows Phone Dialer, and Papillon Technologies TAPI Link for Goldmine.
Product Brochure         PhoneLink™ for Outlook®         PhoneLink™ Manual

Lucent Teleservices ISDN Software
The Teleservices CallManager application is screen-based software that assists with call management functions. It links your desktop applications and the telephone using standard Telephone Application Programming Interfaces (TAPIs) and helps improve your productivity by letting you:
  • Visually manage your calls from the PC.
  • Access incoming and outgoing call history.
  • Dial from the other Windows and Web applications.
Product Brochure         Detailed Product Features

The winConsole application is an attendant console that provides call routing solutions for small and large organizations. The winConsole application provides a powerful yet easy-to-use computer-telephony integration (CTI) solution to improve customer service and increase operator productivity. With this application you benefit from:
  • Cost-effective digital solutions using standard ISDN sets and Windows PC.
  • Improved productivity with faster call handling, integrated applications, and quicker call routing.
  • Improved level of service with statistical reporting providing detailed insights into your call center operations.
Product Brochure         Detailed Product Features

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